For more then one reason. 1.) You lied, and are not the original owner. 2.) The diaper is so old that they can not verify how frequently it was used. 3.) It really looks like you dried on high or soaked it in oxyclean.
My other ASSumption is, that due to the tone of your post, your email was likely rude and accusatory (and that isn’t going to get you far).
So, good for RaR sticking to their return policies and not getting screwed over.
|Yesterday, 09:03 PM||#1|
Join Date: Jan 2010
RaR, Defective and they don’t care
I just thought I would share my experience with this company with everyone, and please let everyone you know how much the RaR company doesn’t care about its product or customers.
I bought a new RaR on DS in January or February. The woman I bought it from had bought it new from the company, tried it on her daughter, and didn’t like it. So she sold it. I got it in new, unwashed condition. I washed it as the label suggests and with All Free and Clear detergent. It went in the dryer on low. Almost immediately, I noticed that the diaper didn’t fit as well. With each wash, it seemed to be stuck to itself inside, pulling the outside in, and making it smaller. (I have other RaR diapers that I wash in the same way and have never had a problem, but those were bought used off of DS). It has gotten to the point where it doesn’t fit well on my daughter.
I contacted the company and explained the situation. I sent in a picture of the problem like they asked, and was told that it is not a defect. Holly Stevens told me, “Thank you for submitting your claim to us. Unfortunately, your diaper appears to be from a much older production run based on the color, and does not qualify for replacement. We stopped producing this color before the supplier issue occurred. Sometimes diapers will delaminate after a certain number of use/washes/trips in the dryer. Also, soaking of any kind can damage the bond between the TPU and the fabric. Certain laundry agents will also cause the TPU to age prematurely such as bleach or oxyclean. If you would like more information about care please let me know” and in another email, “The diaper that you have submitted is not defective. It was purchased before the supplier issue occurred and is free of any defects. Diapers with TPU may delaminate after a certain amount of use depending on the care routine. I know you are disappointed but hope that you will understand that we are only able to provide replacements for diapers that were produced at the time we experienced the supplier issue.”
If a ton of people don’t complain to them, then it is not defective. This is the worst company I have ever encountered. They clearly care nothing for the quality of their product or the satisfaction of their customers. I will never buy another diaper from this company, and I suggest you think twice about ever doing so in case you ever end up with a “non-defective” defective diaper like me.