I sold four skeins of Mosaic Moon on Spots a few months back. The mama requested priority shipping. Total was around $104. While my husband, who sends out most of my packages, forgot to send it that way, it does not confer upon the package insurance, and my listing read that unless you purchased insurance, I am not responsible for a package once it leaves my hands.
So she claimed to not have received the package. We spent two weeks going back and forth with the “nothing here yet” thing, “checked with my post office again” yada yada. So I was about to issue her a full refund when my postal worker made it clear to me that priority doesn’t insure the package anyway, only gets it there a day or two faster. Priority is not insurance. And of course, the disclaimer in my listing. So when I emailed her about this, I said, “Look, it sucks for both of us that this happened, and I feel bad. How do you feel about splitting the loss, hence a refund of $52?” She jumped on it. Never once made a peep about it. And I waited to refund another 4 days maybe, and she kept emailing, “Just wanted to check and make sure you got my email. I’m fine with the $54. My PP is….” I felt a tiny nagging suspicion in the back of my mind, but really, I just didn’t think anyone could be that devious. I’m a mama of 7 kids, and she knew that. Who would rip me off? My husband was unemployed!
So last night I’m looking through Spots, and sure enough, there she is, selling two of the four skeins of MY freakin’ yarn, the very yarn I sold her, that she said she didn’t receive! I felt absolutely sick to my stomach. Sick. Even now as I type, I feel just absolute disgust, my stomach gets knots.
I messaged the mods on HC, but I really don’t know what to do or if I have any recourse. The funny thing is, with all the sending and receiving of packages that I’ve done over the years, I have never once lost a package, on either end, and almost never get insurance. At least my faith in the postal system has been restored. My faith in the HC community however, has taken a serious hit. Who are these people? Why would you steal from a mom, I just can’t understand it. How can she even look her kids in the face? Shame.
So I got some advice from a friend who frequents both HC and DS, and she recommended I post the story here. I am never on DS. I’m mostly an HCer, and I don’t have any more littles in cloth, so I spend a lot more of my time on Ravelry. I have perfect feedback everywhere. What can I do? What should I do?