But I’m siding with SkyeB… (please remember she is on vacation ATM).
My main reason is that the buyer BOUGHT IT KNOWING THAT SHIPPING WAS BEING CHARGED. Also, first class and parcel post both take a month to AK, if it was that important the buyer should have bought priority shipping.
SkyeB (the seller) claims the listing was for 7oz, not 8oz, and that she didn’t claim free shipping. (I can’t seem to find the listing.) If you find the listing, I will post it here.
|02-19-2009, 08:11 PM||#1|
Spots corner ?
First, I have a buyer leave me my first negative because she’s mad that the listing charged her shipping and that the package is on a barge in AK on the way to her. NOT MY FAULT. Anyway I’m not even upset about it. I kind of find it funny that this is even an issue. OH and the yarn hasn’t been delivered yet, so she has left Negative FB w/out even seeing the package. lol!
I would however like to block her from doing this to me again in the future. How can I block her from my future spots transactions?
AT DISNEY WORLD 2/27-3/7/09 WILL ANSWER PM’S THEN!! I WILL NOT HAVE INTERNET ACCESS AT DISNEY. THANK YOU!
Here are SKYE’s responses from the other post where the discussion began:
Submitted on 2009/03/04 at 12:35pm
Buyer left negative feedback because she was pissed off about paying shipping charges. There was no free shipping offered. She left negative feedback w/out even receiving the item. She never contacted me regarding shipping charges or being upset about the item taking a longer time to get there. Further more she never contacted me letting me know the item was shipped wrong. There was a mistake in paypal’s multiorder shipping. I selected the wrong amount. I would have been more than willing to correct the mistake but once again never was contacted.
I only have internet for another hour unless DH decides to purchase anotehr 24 hours here at Disney World. Flame me all you want.
Submitted on 2009/03/04 at 12:49pm
I forgot to add there was not any missing yarn. She DID not purchase 8 oz. I rec’d notification that she had left final negative feedback when I opened my email account.
Submitted on 2009/03/04 at 1:01pm
Ok one last thing. This is the email that she sent to me yesterday afternoon after leaving feedback:
i thought you would like to know that i finally received my yarn today. imagine my surprise when it said, right on the mailing label, that the package weighs 2lbs even. here is the picture that i took, just for you. so, now what is your reason behind sending it parcel post
Yes, I made a mistake. Obviously I wouldn’t ship it at 2lbs rather than 10 oz on purpose seeing as this charges me more money. You can see however that there is nothing in the email stating that she DID not recieve all of the yarn that she bought or anything else that she is hoping for a resolution from me. She is lying on the post on DS. Ok, I’m off to take a shower and head to the Animal kingdom today.
Submitted on 2009/03/04 at 1:05pm
when I said leaving feedback I meant leaving final feedback in the resolution section
is my math wrong? what would you do?
on february 6, i purchased 8oz of yarn off of spot’s. i paid $3 for first class shipping. when, two weeks later i hadn’t received it, i checked the shipping notice and realized the package had been shipped parcel post instead of first class. the mama claims the package was too heavy to go first class. i finally just today received my very light package. the mama put that it weighed TWO POUNDS on the label! i am going to borrow my friend’s postal scale, so i can get an exact weight, but here is the package, the label (no names/addresses showing), and the COMPLETE contents. there was nothing but the yarn in the package.i am angry because i bought this yarn for a particular project, and because she didn’t ship in the manner stated, the yarn took A MONTH to get here, leaving me too little time for what i wanted to do.
the yarn label, showing the weight of the yarn (only 7oz, btw, not 8)
Here are the emails over the transaction:
On Sun, Feb 8, 2009 at 9:55 PM, Nikki wrote to Skye:
hi, mama. i just got the shipping notice for the happathy yarn i purchased from you, and i was wondering if you were going to refund the $3 shipping i paid, since your listing says that the yarn was $35ppd.
Sun, 8 Feb 2009 21:14:07 Skye responded to Nikki
The ppd is a mistake
NO OTHER COMMUNICATION WAS SENT OR RECEIVED UNTIL NEGATIVE FEEDBACK WAS LEFT (Yarn was not received yet): (Also, the difference in yarn amounts was NEVER discussed.)
firstname.lastname@example.org has left negative feedback for order number 20984. You can respond to this feedback via your order history page. The buyer will then have the opportunity to remove the negative comment. Both the buyer’s feedback and your response will be viewable via your feedback page.
Date: Fri, 20 Feb 2009 09:42:54 SKYE WROTE:
Subject: did you ever stop and think?
That maybe your first email that you say you sent after you bought the yarn didn’t go through? and that you weren’t ignored? Did you ever stop and think that the 2nd email was answered very quickly?? Did you ever stop and think people have a life outside of the internet? I was in the hospital for 3 days for my latest round of chemotherapy. I come up to over 1,400 emails in my in box. EVERYONE got short reply’s, they weren’t rude. The reply was short and to the point. The listing charged shipping it was not ppd. I did not email you after the purchase and demand $3 for shipping.
If you wanted to work something out you would have emailed me and voiced your questions, instead you leave negative feedback and want to come to a resolution. Uh no. Once you’ve left feedback the seller has no incentive to come to a conclusion. This situation makes me sick. I’ve never met anyone in almost 2,000 transactions online that handles things like this. It’s very disappointing.
On Sat, Feb 21, 2009 at 4:08 AM, Nikki wrote:
no, i never considered that my first email didn’t go through, since i contacted you through spots corner, and you obviously received my purchase information. i did stop and think that people have a life outside of the internet, which is why i waited for two days, until after i received my shipping notice, before contacting you again. yes, i did notice that my second email was answered very quickly, i am glad you didn’t add an “i’m sorry”, it might have delayed it another two seconds.
i read the listing, saw the price, stated IN THE LISTING as $35ppd. i scrolled straight down to the buy it now button, and went straight to paypal to pay. i didn’t realize until i was in the process of paying you (immediately upon purchase) that i was being charged a different amount than the listing stated. since i was already in the process of paying you, i finished and then immediately contacted you. it was a friday evening, so i fully planned on waiting until monday to contact you again if i hadn’t heard from you.
i did pay for shipping, on an item that was listed as postage paid. i understand there was a mistake in your listing and you handled the situation poorly. i would have sucked it up and let the $3 refund that i requested go, if you had actually shipped the yarn first class, since that is what i paid for. you claim it was too heavy to ship first class. you said that i should become more familiar with the usps before leaving feedback. i am familiar with the usps. i know that up to 14oz can be shipped first class. i only purchased 8oz of yarn. an envolope (or even small box!) and a label does not weigh 5oz. YOU chose to ship my package parcel post, without contacting me first. YOU chose to ship in a manner different than listed. YOU are at fault for the fact that i am still waiting on yarn i purchase more than two weeks ago. if the price for the yarn had been postage paid, as the listing stated, and YOU had chosen to ship parcel post, i wouldn’t have had much of a say in the matter, since i didn’t pay for shipping. however, i DID pay for shipping, and i paid for first class shipping.
i truly am sorry for your illness, i cannot imagine what it is putting you and your family through. however, you should not be using that as an excuse for poor business practices. yes, i know that sounds cold, and i am sorry. but you knew you were going to be receiving chemo, it’s not like it was an unexpected occurance. if it was going to effect your ability to do business (which your email makes it sound like), then maybe you should have waited until you were recooperated before listing your items.
On Sat, Feb 21, 2009 at 8:43 AM, Skye wrote:
Before you read on, if you reply to me i will be deleting the message without opening it
Um no! My illness has nothing to do with this except I get a lot of emails. Answering emails from people over an issue like shipping does not need to take my time. The listing clearly charged shipping. It was not ppd as you are stating. Shipping was clearly marked in the listing.
Talking to you is as productive as talking to the wall. By leaving feedback before you even receive the item you lost all bargaining power. You used negative feedback as a means of trying to get your own way.
Date: Sat, 21 Feb 2009 14:02:46 -0500
You honestly think that I would ship your item Parcel post when it could ship First class. I would take a longer way and more expensive way to get there out of spite. Spite for what? I had to pay almost $3 more for shipping this way. WHY would I do that if it could ship first class.
On Sat, Feb 21, 2009 at 2:13 PM, Nikki wrote:
that’s what i would like to know. EIGHT OUNCES of yarn! what did you do, send it in a concrete box?!
Date: Sat, 21 Feb 2009 14:15:01 -0500
You are 100% right I really am out there to lose money and to make you wait longer than you have too. WHatever.
<strong>On Tue, Mar 3, 2009 at 4:03 PM, Nikki wrote:
i thought you would like to know that i finally received my yarn today. imagine my surprise when it said, right on the mailing label, that the package weighs 2lbs even. here is the picture that i took, just for you. so, now what is your reason behind sending it parcel post?