http://www.diaperswappers.com/forum/showthread.php?p=4264733#post4264733

So what the hell? Cotton Babies can send out poop-stained Bum Genius diapers and call them seconds now? We aren’t talking a mix up with one mom, there were at least 5 on the thread this AM before it was pulled…

Oh hell no; I would be PISSED if it were me. I went through and checked the “Terms” that these moms agreed to, and NOWHERE was it disclosed that they would be receiving used diapers. Who in their right mind would pay $12+ for used seconds? I also had 2 moms email me their order confirmations and such. Used was not disclosed on those either.

Here are the “Terms” Taken from Cotton Babies Web Site Yesterday: http://www.cottonbabies.com/index.php?cPath=51

Clearance

By purchasing products from this category, you agree to the following terms (please read):

  • You acknowledge that you are purchasing second quality merchandise that is non-returnable and not covered by any warranty.
  • To be fair to all customers, there is a limit of twenty-four total sale diapers (regardless of version purchased) per customer and/or delivery address. Orders for more than twenty-four total sale diapers will be cancelled.
  • Insert is not included.
  • Please be sure that you order exactly what you want. Due to extremely high order volumes, we are unable to accomodate order changes on sale orders.
  • Seconds will sell out very, very quickly so please be prepared to check out immediately.
  • Your sale is guaranteed when you successfully check out AND complete payment for your order using a credit card.
  • We cannot guarantee inventory for PayPal orders during heavy load times on the system. For best results and the fastest possible checkout process, we strongly suggest checking out with a credit card instead of PayPal. If do you happen to choose PayPal as your method of payment, please remember to click that very last button to return to our website for your final order confirmation.

DS Pulled the thread this morning just a bit ago, I didn’t get a chance to grab the last of it or the photos of the used diapers. Cotton Babies was not “outted”. The photos were just of the velcro, no tags etc.

Here is what I got of it before I pulled it. And to the mom that posted the pics, I didn’t get to screen shot those, but YES YOURS ARE USED!!!!

Ummmmm…..EWWWWWWWWWW.
Posted by: Bukawww
On: 07-24-2008 07:45 PM

I just got some second quality diapers from a major retailer (please notice how I am not naming any names)….one if them looks as if it has been POOPED IN. Whats the scoop here? Has anyone else received any USED STAINED diapers from any and every major retailer offering seconds recently????

And I know they are used cause the part of said diaper that is used for fastening is very pilly (way more than any of said diaper I have owned for many months) and the laundry tabs are extremely fuzzy. I was not aware of any part of the listing that stated I might receive a POOP STAINED dipe. :yuck:

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Posted by: MatildasMum
On: 07-24-2008 07:46 PM

Oh heck no.
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Posted by: celestialdreamer
On: 07-24-2008 07:47 PM

that is really gross! :yuck: I have no idea what they were thinking!
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Posted by: marymom
On: 07-24-2008 07:47 PM

O. :yuck: M. :yuck: G. :yuck:
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Posted by: Pierced
On: 07-24-2008 07:48 PM

I would not be happy.
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Posted by: jenns3kids
On: 07-24-2008 07:48 PM

SS mama.

Maybe they believe seconds to mean that you are the second owner?!?!?!?
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Posted by: Bukawww
On: 07-24-2008 07:48 PM

I did contact them but I won’t hear back from them today and i just needed to find out if I ‘am the only one’ :giggle:
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Posted by: mikoto127
On: 07-24-2008 07:49 PM

Blech! :yuck: I would take pic’s immediately and email the pics to the retailer showing them that, and demand an exchange for a NON stained diaper. That is disgusting :yuck: Personally, I only buy used diapers if I can see a pic first.
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Posted by: mindycat72
On: 07-24-2008 07:50 PM

—Quote (Originally by jenns3kids)—
SS mama.

Maybe they believe seconds to mean that you are the second owner?!?!?!?
—End Quote—
:giggle2:
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Posted by: Jennymac83
On: 07-24-2008 07:51 PM

—Quote (Originally by jenns3kids)—
SS mama.

Maybe they believe seconds to mean that you are the second owner?!?!?!?
—End Quote—

:roflmbo:

i hope they dont mean that… :roflmbo:
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Posted by: skueppers
On: 07-24-2008 07:52 PM

That’s totally messed up. Second quality ought to mean mistakes in the sewing/manufacture, not pre-owned!
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Posted by: Bukawww
On: 07-24-2008 07:52 PM

—Quote (Originally by mikoto127)—
Blech! :yuck: I would take pic’s immediately and email the pics to the retailer showing them that, and demand an exchange for a NON stained diaper. That is disgusting :yuck: *Personally, I only buy used diapers if I can see a pic first.*
—End Quote—
I was under the impression that I was receiving flawed diapers, not secondHAND diapers….I took pics, thanks mama…I am sure they will handle this as they have excellent CS. I am hoping it was just a mistake, an oopsie daisy ‘how did THAT get in there’ kinda thing.
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Posted by: lilmama
On: 07-24-2008 07:53 PM

WHAT!!!???:yuck:
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Posted by: ekmaurer3
On: 07-24-2008 07:53 PM

—Quote (Originally by mikoto127)—
Blech! :yuck: I would take pic’s immediately and email the pics to the retailer showing them that, and demand an exchange for a NON stained diaper. That is disgusting :yuck: Personally, I only buy used diapers if I can see a pic first.
—End Quote—
And they should let you keep those and send you new ones.
That is just horrible.

Just for clarification: you bought a second quality diaper and it came as used?
Or did you buy a repairable diaper? I think those do come as used?
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Posted by: kmwell
On: 07-24-2008 07:55 PM

Oh thats bad!
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Posted by: Bukawww
On: 07-24-2008 07:55 PM

—Quote (Originally by ekmaurer3)—
And they should let you keep those and send you new ones.
That is just horrible.

Just for clarification: you bought a second quality diaper and it came as used?
Or did you buy a repairable diaper? I think those do come as used?
—End Quote—
Nope – I even checked my invoice to be sure that I hadn’t accidentally bought a ‘repairable’ dipe…it was a SECONDS so says the invoice anyway. And ew on the repairable ones too…its one thing to be used…I buy used a lot from here, but I rarely if ever will agree to buy stained. I love the ‘never been pooped in’ listings myself :giggle:
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Posted by: Teeniebean
On: 07-24-2008 07:55 PM

Yuck!
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Posted by: bigbellydreams
On: 07-24-2008 07:55 PM

—Quote (Originally by Bukawww)—

And I know they are used cause the part of said diaper that is used for fastening is very pilly (way more than any of said diaper I have owned for many months) and the laundry tabs are extremely fuzzy. I was not aware of any part of the listing that stated I might receive a POOP STAINED dipe. :yuck:
—End Quote—
On two of the eight I ordered the tabs look like that too, though the rest of the diaper looks brand new.
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Posted by: twirl
On: 07-24-2008 07:56 PM

holy grossness.

um, no, none like that here.

hopefully CS is all over that for you.
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Posted by: Bukawww
On: 07-24-2008 07:59 PM

—Quote (Originally by bigbellydreams)—
On two of the eight I ordered the tabs look like that too, though the rest of the diaper looks brand new.
—End Quote—
Well that is comforting…maybe it is just rust or something, then, right? Except for the tiny amount of lint in the tabs as well. But I can get past the fuzzy tabs (most of us know I am just going to rip out the aplix and add snaps anyway :giggle: )…
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Posted by: Sh@nn@
On: 07-24-2008 08:00 PM

OH SS mama! Thats a no go in my booK!
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Posted by: ekmaurer3
On: 07-24-2008 08:00 PM

—Quote (Originally by Bukawww)—
Nope – I even checked my invoice to be sure that I hadn’t accidentally bought a ‘repairable’ dipe…it was a SECONDS so says the invoice anyway. And ew on the repairable ones too…its one thing to be used…I buy used a lot from here, but I rarely if ever will agree to buy stained. *I love the ‘never been pooped in’ listings myself* :giggle:
—End Quote—
Thats funny. You know I bet if I kept a tally of all the diapers LO poops in, I would find out that I could list some as never been pooped in. He probably wears some diapers but never atually poops in them.
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Posted by: Jenette
On: 07-24-2008 08:02 PM

I didnt buy any of the ones that said used but I saw them. Here is what it said … REPAIRABLE: xxxxxxxx One-Size Cloth Diapers

Description: *_These diapers are used._* They exhibit some type of defect (elastic or tab failure). The diapers are usable with repair. We’re putting these out knowing that there are plenty of parents out there who can sew who might appreciate an inexpensive boost to their diaper stash. We hope these can help you!!
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Posted by: cdmd1023
On: 07-24-2008 08:05 PM

yup mamma! and mine had hair in them too!
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Posted by: Connors_Mama
On: 07-24-2008 08:06 PM

Ummm thats disgusting
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Posted by: heidip2p
On: 07-24-2008 08:08 PM

OK, if someone used it for #2 how does it not make sense that it’s a seconds? :headscratch:
:giggle: totally teasing you mama. You know I :wub: you. That would make me upset and :yuck:
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Posted by: ktmelody
On: 07-24-2008 08:11 PM

VOMIT
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Posted by: shureeg
On: 07-24-2008 08:12 PM

gross!!!
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Posted by: raelynn
On: 07-24-2008 08:14 PM

Yuck!!
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Posted by: lirpasirhc
On: 07-24-2008 08:15 PM

yuck! i’m grossed out. i hope their CS comes through for you.
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Posted by: lakerhart
On: 07-24-2008 08:16 PM

GROSS! I would be ticked!
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Posted by: addiesmommy
On: 07-24-2008 08:16 PM

That’s TERRIBLE!
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Posted by: Lisa_delo
On: 07-24-2008 08:20 PM

Mine haven’t come yet, but i double checked my invoice and I should be getting 2nds. If mine have any stains in them, I’ll be beyond pissed. That’s too gross.

Take photos and email them!!
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Posted by: Elena”s Mom
On: 07-24-2008 08:27 PM

Unacceptable :dontlikeit:
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Posted by: buggiekarma
On: 07-24-2008 08:29 PM

I hope the store you bought the diaper from works with you. That is totally unacceptable, even if it were a used diaper. I can’t imagine a major retailer selling it like that.
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Posted by: NoahsBlissfulMommy
On: 07-24-2008 09:10 PM

So gross. So at least 3 people on here bought seconds and got not only used, but also poopy stained diapers?

Even if you did order “repairable” – elastic and snaps are repairable… I wouldn’t really consider poop stains repairable! I would think the stains should be disclosed no matter what. ICK! So sorry, that’s really icky.
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Posted by: Jewelgurl137
On: 07-24-2008 09:17 PM

That is REALLY gross! I hope that everyone with used “seconds” gets them replaced, because that is SO unacceptable! What kinda company would do that?!
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Posted by: Shawnah
On: 07-24-2008 09:17 PM

That is gross :yuck:
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Posted by: Rebeldream
On: 07-24-2008 09:18 PM

I’d be ticked if I got a diaper in that condition, for sure. I bought 10 inserts, though and 2 of the 10 are unmistakeably used – the tags are wrinkled and faded and they’re not soft like brand-new microfiber. And both had huge yellow stains right down the middles. I wasn’t terribly impressed, but I was getting ready to bleach all my inserts anyway, so I tossed them all in with the rest, bleached, washed, and stripped them and hung them outside. No stains left and I feel okay with using them now, but still. Blech.
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Posted by: katedanzer
On: 07-24-2008 09:18 PM

If you bought the repairable seconds, it did say that they where used. Still an ick about the staining :yuck:

ETA- Didn’t read all the replies before posting. If they weren’t marked as used, I’d be doing return to sender and sending them back on their way.
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Posted by: bigbellydreams
On: 07-24-2008 09:20 PM

I don’t think any of us bought the repairables, so they shouldn’t be used.
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Posted by: NaturalMomof2
On: 07-24-2008 09:20 PM

That’s horrible!!! :yuck:
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Posted by: Bukawww
On: 07-24-2008 09:20 PM

—Quote (Originally by katedanzer)—
If you bought the repairable seconds, it did say that they where used. Still an ick about the staining :yuck:
—End Quote—
I did NOT buy a repairable one…just a seconds…mine was $12, the repairable was $8.50 or something. Its icky huh :giggle:
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Posted by: Tinabel
On: 07-24-2008 09:25 PM

Oh that isn’t cool Momma, I would think that if I was buying a seconds that it would just be mistakes in the making of the diaper not used, hope it all gets worked out…and how do all you Momma’s know what store she’s talking about…?
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Posted by: tmrobinson
On: 07-24-2008 09:33 PM

I got my seconds today and while the diaper was fine the insert was definately used. It had a light stain and the tag was soft and faded and wrinkled like it had been washed several times. I don’t plan to use this insert anyways but still didn’t make me very happy.
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Posted by: katedanzer
On: 07-24-2008 09:38 PM

—Quote (Originally by Bukawww)—
I did NOT buy a repairable one…just a seconds…mine was $12, the repairable was $8.50 or something. Its icky huh :giggle:
—End Quote—
I didn’t read the whole post :blush: Yeah, $12 and they weren’t supposed to be used? I’d be pretty darn ticked. Even $8.50 I would be, I hate stains :giggle:

I hope everything works out and you don’t have to spend the $$ to ship them back (IMO they should reimburse that too 😉 ) :hugs:
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Posted by: greenMImama
On: 07-24-2008 09:42 PM

well I bought 8 seconds and don’t have them yet, but this makes me a little uneasy, I really hope this gets worked out for you guys. I think we could all agree that seconds does not by any stretch mean stained.
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Posted by: alirebco
On: 07-24-2008 09:43 PM

My package is coming tomorrow and I will definitely be checking my diapers out closely now!
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Posted by: ClothDiaperMePlease
On: 07-24-2008 09:44 PM

—Quote (Originally by skueppers)—
That’s totally messed up. Second quality ought to mean mistakes in the sewing/manufacture, not pre-owned!
—End Quote—
yeah, that is meeeeeeeeeeeeeeeesed up.
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Posted by: orange4cab
On: 07-24-2008 09:53 PM

I hope they do something for ya! That is pretty gross!! I wouldn’t stand for it! But, if it’s the place I think it is….their cs is great! Had an issue with an order and they took care of it really quick!! GL mama!!
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Posted by: Bukawww
On: 07-24-2008 10:00 PM

—Quote (Originally by orange4cab)—
I hope they do something for ya! That is pretty gross!! I wouldn’t stand for it! But, if it’s the place I think it is….their cs is great! Had an issue with an order and they took care of it really quick!! GL mama!!
—End Quote—
Thats what I’m thinking – they do have stellar CS so I’m not worried, just peeved a little and wanting to ‘get the word out’ to check ’em over. I’ll make sure I update when they get back to me.
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Posted by: Jenette
On: 07-24-2008 10:03 PM

—Quote (Originally by alirebco)—
My package is coming tomorrow and I will definitely be checking my diapers out closely now!
—End Quote—
Mine wont be here till Monday :reaction: I bought the $10 ones (AIO) :afraid: Did anyone else get those?
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Posted by: MadreJoyce
On: 07-24-2008 10:04 PM

O MY… Just reading how others have also recieved used diapers or inserts instead of seconds makes me definately want to avoid this company.
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Posted by: MommytoJandS
On: 07-24-2008 10:12 PM

—Quote (Originally by Jenette)—
Mine wont be here till Monday :reaction: I bought the $10 ones (AIO) :afraid: Did anyone else get those?
—End Quote—
I bought the AIO’s and mine are all fine, no stains and the velcro looks new :dunno:
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Posted by: MegsMom
On: 07-24-2008 10:38 PM

I am going to have to go take another look at mine. I already talked to them once because they sent me pockets instead of AIOs for 2 of them. Great CS. She said it was crazy in the warehouse. I wonder if they got the piles mixed up.
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Posted by: CassidysMommy
On: 07-24-2008 10:40 PM

:yuck:…they owe you a lot more than just a fresh diaper!
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Posted by: ClothDiaperMePlease
On: 07-24-2008 10:49 PM

You guys have me nervous now…
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Posted by: BuNkY8384
On: 07-24-2008 10:52 PM

I got my package today (two AIOs) and one was still in the sleeve and the other looked new, I couldn’t even find what the “defect” was with either of them. I was thinking about buying a couple more AIO seconds but am thinking twice about it now. Ick!!!!
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Posted by: MommytoJandS
On: 07-24-2008 11:05 PM

—Quote (Originally by MegsMom)—
I am going to have to go take another look at mine. I already talked to them once because they *sent me pockets instead of AIOs* for 2 of them. Great CS. She said it was crazy in the warehouse. I wonder if they got the piles mixed up.
—End Quote—
That happened to me, too. Two of mine came as pockets instead of AIO’s, but they are sending the right thing out along with a return envelope to send the wrong ones back.

That happened the last time I bought at one of their seconds sales, too.

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Comments
  1. haha says:

    I saw these on the CB site and they were listed as USED diapers. How can she be mad about it. Yes they were listed with all the seconds but they were also marked used.

  2. Mommie says:

    No missah. Bukawww bought seconds, which were disclosed of having a manufacturing flaw, not used. The repairables were marked as used. Get your facts straight before you start flapping your jaw.

  3. veganthug says:

    I never buy diapers like that. No picture, no buy.

    Shitty. No pun intended. [:

  4. DSDM2 says:

    VeganThug, they were purchased NEW from the retailer as seconds. Not on FSOT.

    There are more than one mom with this as an issue. I know one personally and she did NOT buy from the used section, but from the clearance section listed in the above link.

  5. haha says:

    hmmm I didn’t see where she bought just the seconds and not the gently used.

    Mommie who are you?

  6. What a wanker says:

    I would be livid! The used ones are half the cost of the seconds. I’m sure it was an honest mistake, but it shouldn’t have happened. There’s a big difference between new and pooped in with stains!

    **On a side note. I know many don’t read the daily goodmama thread on DS, but today there are a bunch of avid gm lovers who are getting irate about Suzanne’s new change to her defective item return policy. Basically, doesn’t matter if you JUST got it. You are going to be responsible for the cost of returning the item for repairs. So they can send you a second rate diaper that you pay $40 for and then they expect you to sink another $3-$5 into the diaper (in the form of shipping) for repairs when it came to you damaged!

    Wow, these companies have fantastic service don’t they?????

  7. Peachy Keen says:

    Do they not double check things before they ship out? Sounds like Jenn needs some new employees if they fouled up that badly.

  8. A says:

    In regards to the GMs is that for the first owner, too? Or just for people that buy them NIP from Spots, etc?
    I purchased new (first quality) BG and received three of them with broken snaps, inserts that were coming apart at the serging etc. and was asked to pay shipping back to cotton babies for replacements so I’m thinking that it’s pretty common anyway.

  9. What a wanker says:

    A- that is for everyone and no it’s not common, unless it’s a company with crappy customer service. That is the only time a company would make a customer pay for the companies mistakes.

  10. the mom says:

    I too have gotten “seconds” that were clearly used, hair and all, yuck!

  11. thewhiteninja says:

    Glad I missed that sale! Sucks for the other mamas though…

  12. veganthug says:

    Seconds.. are not the same as regular priced new diapers. There is something wrong with them! If there is something wrong with a diaper, I want a picture of it before I buy it.

    That simple.

  13. Peachy Keen says:

    I wouldn’t even call it a sale really. If they sold first quality BGs without the inserts it would be the same price as seconds.

  14. veganthug says:

    Sketchy sketchy.

    Sounds like they mixed up the used with the seconds? I guess they need to organize better.

  15. not tellin says:

    dude, i was pissed i couldt buy from the sale, but now im really glad i didnt waste my money!!! Im pretty shocked by this, however.. i never would have expected this from cottonbabies of all places!

  16. veganthug says:

    Can someone get pictures up? Or send them to DSDM to she can post them? I’m curious to see what cotton babies considered “seconds”

  17. DSDM2 says:

    If you send them, I will post them 😀

    DSDramaMama2@hotmail.com

  18. Grogwench says:

    Has Cottonbabies had any response to this?

  19. LikeWhoa says:

    I cannot believe this. I am so glad I did not get in on that sale. I would also like so see pics.

  20. shanmaries says:

    Missah, here is the part of the post where she says that her invoice said seconds, not the repairable diapers.

    “Posted by: Bukawww
    On: 07-24-2008 07:55 PM

    —Quote (Originally by ekmaurer3)—
    And they should let you keep those and send you new ones.
    That is just horrible.

    Just for clarification: you bought a second quality diaper and it came as used?
    Or did you buy a repairable diaper? I think those do come as used?
    —End Quote—
    Nope – I even checked my invoice to be sure that I hadn’t accidentally bought a ‘repairable’ dipe…it was a SECONDS so says the invoice anyway. And ew on the repairable ones too…its one thing to be used…I buy used a lot from here, but I rarely if ever will agree to buy stained. I love the ‘never been pooped in’ listings myself :giggle:

    Posted by: Bukawww
    On: 07-24-2008 09:20 PM

    —Quote (Originally by katedanzer)—
    If you bought the repairable seconds, it did say that they where used. Still an ick about the staining :yuck:
    —End Quote—
    I did NOT buy a repairable one…just a seconds…mine was $12, the repairable was $8.50 or something. Its icky huh :giggle:”

    I wonder what the CS ever said to her about the diapers? Or what they have done/are going to do about the situation since they were supposed to be seconds and not used.

  21. Janna says:

    yuck, yuck, yuck!!!!
    I have never bought a seconds diaper…..I figure why not just add the extra $4.00 and get a fully functional one…..Like the Blueberries sales…..the seconds are always shot to hell after a few months of wear and tear and the new one last years…..not worth the aggravation imo.

  22. You Hate Me Cause You Wish You Knew Me AKA MadreJoyce AKA Willow says:

    I would be livid, im sorry but if CB didnt disclose that the 2nds would be used, only the repairables then this whole thing is just really screwed up & im curious to see how they handle it.
    I too am glad i missed the sale, and while ive actually considered buying from CB before- not sure ill do it anytime now in the near future..
    Its not that I wouldnt buy pooped in or used diapers- because I have bought & sold both, but I wouldnt want to be sold a 2nd for a price like that & not be told it was used.
    EEW
    (((hugs))) to the mama’s this affected..
    CB!! YOU GOT SOME EXPLAINING TO DO

  23. pregodego2 says:

    it is messed up that there was such a mix-up, but CB does have a wonderful CS from my experiences. they have above and beyond to help fix a problem if i had one (never with an actual product, usually just computer and check out system stuff). they have great quality items and have always been very good about fixing issues.

    that’s crappy what happened. im hoping CB shows responsible CS nad takes care of it quickly and attentively.

  24. haha says:

    OMG I honestly thought she just bought the used ones by accident! I would be pissed!

  25. Christine says:

    I got the email from Cottonbabies a few days ago saying that they had a sale, so I went to the website just to see what they were offering. I do recall seeing used diapers and repairable diapers on there, but I don’t recall how they were classified as used or lumped into seconds. But, I thought it sounded too expensive for some used or messed up diapers anyway.

    Maybe hers was from before this recent used addition to their site and it didn’t mention the used part?

  26. Laura says:

    I got aio’s and everything was fine with them. They’re perfect, I think. I can’t even tell why they are seconds. Glad I didn’t get pockets and have to deal with the mixup, or whatever happened!

  27. MatildasMum says:

    I got three 2nds 3.0s that were in perfect condition. Hopefully – this was a terrible oversight on CBs part and the situation will be rectified.

  28. Ashley says:

    I’m glad I didn’t hit their sale! I’ve never had good c/s with CB honestly! First time I bought from them, a week later I hadn’t recieved my stuff, so I called and found out they “overlooked” my order, and it hadn’t been processed! SO, I told them what I had ordered, they had to verify payment blahblah, and they said they would call that day with a DC#. No call. I called the next day, they said they were getting it out that day, and then when my diapers arrived, they sent the wrong colors and when I spoke to them, they wanted me to pay return shipping on those diapers to get my correct colors! I just lumped it (though at the time, they had a promotion that if you bought the green ones, you got free shipping, and I didn’t buy green because I had green ones, and they sent the greenies w/o refunding shipping)…and one of the diapers should have been a second, as the stitching is crooked!

  29. Ashley says:

    Oh, and the GM thing? Even if your the first owner, YOU are responsible for s/h to get your $40 diaper fixed when they should have quality control if you pay that much…

  30. Kaymadmom says:

    I’ve returned diapers to GM in the past (I think 3) and I was refunded after the fact for a few bucks. I’ve also bought seconds from bG and they were all new with some sort of defect. I could never find anything wrong with them though.

  31. Met00 says:

    Oh my gosh… Call Cotton Babies – they want to make it right. They will take cake of the problem!

  32. What a wanker says:

    “Kaymadmom Says: July 28, 2008 at 3:54 am
    I’ve returned diapers to GM in the past (I think 3) and I was refunded after the fact for a few bucks.”

    That was in the past. The new GM policy is that the buyer pays for shipping back to GM and they WILL NOT be reimbursed. Period.

    Their CS is getting worse and worse and worse all the time and people keep buying. When are people going to get it?

  33. Met00 says:

    Because it was an error on their part, they will send a label so you can send them back at not cost to you. Also, they will give you whichever your prefer – either the correct product or a full refund. Try it and see.

  34. sara thats me. says:

    “I’ve returned diapers to GM in the past (I think 3) and I was refunded after the fact for a few bucks. I’ve also bought seconds from bG and they were all new with some sort of defect. I could never find anything wrong with them though.”

    really because I had to send a diaper back at cost to me. Before the huge GM hype.

    I won a diaper and a week later got a shipping notice. so um the CS is a wee bit slow.

  35. Kaymadmom says:

    That is so strange. I had some motherease diapers that were defective…the ME people sent a UPS guy to my house to pick them up so I wouldn’t have to be inconvenienced. Then they sent the replacement diapers expedited. Best CS ever.

  36. cassie says:

    wow, motherease, great customer service, noted.

    you know, i’ve had great experience with happy heiny too. i’ve had snaps go crazy on me (not break, just didn’t stay snapped), and when i brought it into the store, even though the sewers were getting ready to leave, they took the diaper and fixed it on the spot and didn’t leave until i tested it to make sure it still worked.

  37. Alirebco says:

    I too bought seconds at the CB sale and saw Bukaww’s post and checked out my packaged closely. I had 1 AIO that was clearly used as well as 2 inserts. I called CB and spoke to someone who said there was a huge mix up in the warehouse and that some used diapers got sent out by mistake. They are sending me replacements and I do not have to send the others back even though I asked. They were very sorry about the situation. I think it was just crazy back there and they had some new people working.

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