We are posting a public outing of DS Member and former co-op star hostess Jenifer.
Some things have been brought to our attention and the team did some investigating.
We are not happy with what we found and feel it is our responsibility to protect our members and let you know what happened. We also removed Jenifer from Co-ops and did a mediation with her. There are 4 other packages that we know of which are missing to out of country moms and we are doing our best to track these packages. If any of these packages arrive PLEASE contact a coop mod and let them know. We got her to refund some money that we found she kept from co-ops after crunching numbers and them not adding up. We have worked hard and bettered our coop system by now having hosts fwd the emails from the companies or wahm’s directly to us in original format to the ds co-ops email address.
We have found the following:
Jenifer states: Feb 1 posted saying order was being input into TF system and nothing was OOS and being made to order, last time took 2 weeks (last time was made same day as well)
Feb 1- posted that paypal was pending on Feb 3
Feb 3- posted saying TF said about a week (this was never stated by TF)
Feb 8- posted saying TF emailed and stated “started processing today and to expect a shipping notice in 7-10 days” and that she was going to look for helpers
Feb 18- posted saying she was going to call and see if it had shipped, told Liana the produce delivery to make our order was held up by the snowstorm
Feb 18- posted that the order was being overnighted Tuesday (she still had not paid for it yet at this point)
Feb 21- posted that her kids were sick
Feb 23- posted that the order was there. Said she couldn’t open any boxes cause her whole family was ill and puking.
Feb 28- posted that she had inventoried most items and 2 items were mislabeled and some were broken. (this is the day the order was paid for)
March 2nd- realized 3 items were missing and OOS (this is the day the order arrived)
Jenifer had no communication between 1/29 and 2/18 so the posts about emails during that time from TF are false
TF states: they do not overnight, the order would have shipped Jan 28th had it been paid for when ordered on the 27th. Jenifer emailed on 2/18 stating she would call and pay the next morning. No communication between then and 2/28 when Jenifer called and made payment. The order shipped that same day via UPS tracking number 1Z1R07090346165358 and was delivered at approx 9am on Mar 2
During the time her entire family was sick and throwing up, posted on facebook that she attended a baby shower. She also had Baltic Creations input fills while her sister visited from out of town but told participants she had a family emergency and that was why she couldn’t do them.
Stated TF had a $2000 minimum (on Jan 16 and 20th in TF thread), they fact have NO minimum and require a $300 order for free sth. Also stated during the June co-op the minimum would be $1000 (3/7 in TF thread)
Stated we could order by the half case when TF told her that was a one time thing and they did not want to do it again, therefore making DS look bad when she ordered ½ cases again
Upcharged TF pricing in Sept and Jan on the following items: [received the invoices from TF and compared to what she charged] (had liana help change prices on spreadsheet, telling her the prices had increased)
* apple rings (both times)
* roasted salted mixed nuts (sept)
* chocolate covered almonds (sept)
* cashew maple butter (sept)
* diced apples (jan)
* apricots (jan)
* tamari roasted almonds (jan)
* maple glazed cashews (jan)
* sea salt and onion cashews (jan)
* roasted salted walnuts (jan)
* chocolate covered coconut (jan)
TF mistakenly sent unsalted tomatoes rather than the salted ones that were ordered. Jen stated she checked with the mamas that ordered them and unsalted was fine. Actually the moms were never asked if that was OK, I’m assuming because the label does not indicate salted or unsalted.
Underinsured at least one TF package
Upcharged Susan0607’s TF order shipping by over $11
At least 3 orders in TF were not shipped when she states they were and were actually shipped on 3/18 after mod intervention
Put smaller orders in larger boxes with too much excess space causing item breakage and high shipping charges for oversized boxes.
4 canada packages still MIA from dharma and she will not provide customs numbers
Ship charge from dharma was 16% of cost. Asked to see invoice multiple times and it still has never been forwarded
Posted on Feb 12 in TF thread that she noticed a difference in dharma invoice vs what she collected but she doesn’t state noticing a difference in TF invoice vs collected either in Sept or Jan.
CLEAR HILLS HONEY
CHH usually drop ships her items and requested to do so again but Jenifer refused
Stated CHH was “almost completed” when it had in fact been completed for 2 days and kept giving the WAHM the runaround about paying for shipping
Asked by WAHM to divide insurance cost among orders, stated she would just add that into shipping cost and the participants wont know, then did not pay for that insurance cost as agreed upon until mod intervention.
Refused to allow WAHM to drop ship and therefore in stock items were delayed waiting on custom items to be made so all could be shipped to Jenifer
Charged $2.86 shipping per participant rather than the actual cost + fees (she mentioned every order was under 2oz) The cost for 2oz including dc is $1.58 plus fees $1.94
Split bulk coconut after being told it was against DS co-op rules to open food items.
Charged multiple co op fees for co ops combined in shipping to at least the following participants: (this is a sample, not all)
* Baltic Creations
Has been asked multiple times to provide explanation, to no avail.
We are all very shocked and saddened at what has been discovered. Please know we take none of this lightly and even though a lot of you are very close with Jenifer, we hope you understand that we have an obligation to protect the members of DS and our actions are only furthering that objective. Please direct any questions you may have to Sweet_Fantasy_Fox, mOmof3, or IAM, naturally and we will be happy to do what we can to answer or get answers.