OP, has the wahm offered to fix the items? Could she remake the items she sent you into the similar items that offer the feature you wanted? And as long as she is fixing/remaking the items, couldn’t she get thread to match and charge you the additional fee? It’s worth asking. . . It’s always better to get what you want even if you have to wait a bit to get it (and either way, you’ll have to wait now — even if you ordered from someone else, you’d have to wait and some of the other replies said that this wahm is the only one that makes this item so you might even be able to find somewhere else to get them from) than to leave neg fb, possibly be out the pp and both you and the wahm be upset from this transaction.
I’m going to play devil’s advocate here. . . flame me if you must (good luck with the smileys not working <insert giggle smiley here>), but playing devil’s advocate is just in my nature. . . I can’t help it.
Oh, yeah, and these are just thoughts that came to mind while reading this thread. . .
1. The OP stated several times that this wahm has been great in responding, polite and responsive, so I don’t see why everyone is saying to go ahead and leave her negative feedback. Feedback stickies encourage us to wait until the transaction is completely over before leaving feedback. And if the op is still speaking with the wahm about the issues, then the transaction is not completely over.
2. There are plenty of wahms (here and on HC) that don’t give refunds for customs, that allow you to either return them and get store credit (many with restocking fees) or offer to remake them if there are issues. This is because custom items are just that — custom, made to one person’s specifications and therefore harder to resell than standard sized items.
3. Several people have mentioned that this could have been a tension issue and that it’s possible that the wahm saw that one side looked fine and assumed the 2nd side looked fine, too. And the OP stated that the wahm has a ton of positive feedback, so surely she wouldn’t have tons of positive feedback if she was bad at sewing. So why not give her the benefit of the doubt and let her try to fix it before asking for a refund? We wahms are all human and all make mistakes. And most of us have kiddos or are pg. We all have a lot of stuff going on. So cut a mama some slack. . . give her a chance to fix the issue. If you’re not going to get a refund anyways, then what can it hurt?
4. Wahms are humans, not machines. I understand that customers expect good quality work, but expecting work to be done perfectly, no stitch out of line. . . I don’t sew, but is it even possible to make something perfectly? I’m not saying that this work is acceptable, just replying to a post in this thread. . .
5. Some wahms have policies that other people think are weird (like the thread policy of this wahm). It’s not necessarily because they are lazy or cheap. Those are just the policies that they decided upon and policies change all the time. Being a WAHM is a work in progress, it’s always evolving, at least for me.
IMO you should see if the wahm will fix/remake the items to your satisfaction before leaving feedback. Just my 2 cents.
