Name of business: Little Green Elephant (Hyena Cart)
Name of business owner/buyer/trader(first and last): Stacy Walker
E-mail address: reklaws@comcast.net
Date ordered: July 18, 2008
Purchase price: $108.50
Products purchased: Custom order of unpaper towels, wipes, and family
cloth
Estimated turn around time: I was on a customs list but it was a short
list and we are talking about small squares of cloth here. I’d say 3
weeks max.
Actual Turn around time: Have not received items or refund… it’s
been nearly three months
After no communication for weeks I was preparing to file a PP claim
but then I received an email from Stacy saying my order would be
shipped out within 10 days.. pushing me over the allotted time to file
a claim.
Two weeks later I still hadn’t received my items so I emailed her
numerous times. She finally emailed me stating that she wasn’t
receiving PMs on DS or emails and that she had broken her foot so I
would have to wait longer to receive my items.
I waited again then sent her more emails. A week later she emailed me
back stating that my order was almost finished and she would ship it
out immediately. Then she asked me if I could list what I had
purchased and how many of each item.
Another couple weeks passed and her husband emails me stating that
Stacy is ill and they don’t know when she will be better but her mom
and sister are taking over her orders. I will have to wait until they
are able to work on them.
At that point I copied all my paypal transaction info and sent it to
them requesting a refund. Days passed no response. I go to her hyena
cart and email her there again asking for a refund and letting her
know that i will take legal action if necessary. Still no response. In
the meantime other customers have received their orders and her cart
is regularly stocked, some of the items on her cart are part of what I
ordered in my custom. She has not officially refused a refund, she is
just claiming that she doesn’t receive PMs or emails therefore must
not be receiving my requests. Right!